For smaller items you have the choice of selecting either Australia Post, Sendle, Aramex or weight and size.
Please note with large items and free shipping to remote areas there may be a surcharge.
If the cost is not added to the total cart price it means there are multiple items or the item is oversize and a freight cost needs to be calculated. Expect an email or phone call with the delivery cost.
The maximum dimensions for Australia Post parcels are 105cm long and 140cm in girth. Larger items will be sent by courier. Please email us before your purchase if you are particularly concerned about delivery costs and need to know exact figures. We do offer free shipping on a lot of items, please note there may be a surcharge for remote/country areas of Australia.
We endeavour to obtain the cheapest quote possible for you and use numerous courier companies and Australia Post. Larger items must be sent via a courier company.
Once payment is received we will endeavour to dispatch your order within 2 working days.
If you buy online and wish to pickup from our shop in Brisbane you can do this by organising a pickup time.
We offer a 12 month warranty on our commercial lights and 6 months on the normal range if the problem is due to a manufacturer fault. Christmas trees have a 10 year warranty.
You need to retain your receipt/invoice as well as the original carton the item came in. We check all items prior to sending to ensure they are working.
Please note you need to contact us immediately if there is an issue and not keep and use the item for the season before contacting us.
The item will be replaced or if we are sold out we will refund the item or offer store credit.
Return costs are the responsibility of the purchaser and the item must be in the original carton.
Controllers and transformers are not waterproof. It is important to protect any controller and the transformer from water by using a dry box or similar and they must be covered.
Returns are checked and if found to have moisture inside or if the item is damaged due to rain or other weather condition the warranty is void.
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Christmas Alight’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘Christmas Alight’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 12 Bowers Road South, EVERTON HILLS, QLD, 4053, . Our ABN is 95092267724. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
This privacy policy sets out how we uses and protects any information that you give us when you use this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
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All you need to apply is to have a debit or credit card, to be over 18 years of age, and to be a resident of country offering Afterpay
Late fees and additional eligibility criteria apply. The first payment may be due at the time of purchase For complete terms visit afterpay.com/terms